Refunds & Cancellations Policy

1. Subscription Plans & SaaS Cancellation

QuizRay offers monthly SaaS subscription plans (Growth Plan at ₹4,999/month, Pro Plan at ₹14,999/month). You may cancel your subscription at any time from your Billing Dashboard.

Upon cancellation, your subscription remains active until the end of the current billing cycle. No partial monthly refunds are issued for mid-cycle cancellations.

2. Candidate Registration Fee Refunds

For paid quiz events where candidates pay a registration fee to event organizers:

• Event Cancellation: If an event organizer cancels a scheduled event prior to launch, full refunds (100%) will be initiated to all registered candidates.
• Candidate Self-Cancellation: Candidate registration fee refunds requested prior to event publication will be evaluated according to the specific event organizer's published policy.
• Completed Attempts: No refunds are provided once a candidate has started or completed a quiz attempt.

3. Failed / Duplicate Transactions

If an amount is debited from your bank account or card but the registration/order status fails or duplicate charges occur due to network issues:

The debited amount will be automatically refunded by Cashfree Payments to your original payment method (bank account, UPI ID, or credit/debit card) within 5 to 7 working days.

4. Refund Processing & Timelines

All approved refunds are credited back to the original source payment account (UPI, Credit Card, Debit Card, Net Banking) used during the transaction.

Refund Timeline: 5 to 7 business days from the date of refund approval.

5. How to Request a Refund

To request a refund or inquire about a payment transaction: